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Frequently Asked Questions
What is the return policy?
We gladly accept return requests made within 14 days of purchase. Items must be unused, unopened, with all packaging and seals intact. Given that these conditions are met, we will happily grant you a full refund. (Buyer pays return postage)
How much does shipping cost?
- Standard UK delivery: Free
- Express UK delivery: £2.00
We also offer all our buyers FREE express UK delivery on orders of £12 and over!
- Guaranteed next day UK delivery: £6.50
- International delivery: £10
When will I get my order?
The delivery option you choose will typically determine when you will receive your order.
- FREE Standard UK: You can expect to receive your order within the next 3-4 working days.
- Express Delivery UK: you can expect to receive your order within the next 1-2 working days, though orders are sent using a delivery service that aims to deliver on the next working day.
- Guaranteed Next Day Delivery UK: You can expect to receive your order the following work day on orders placed before 3pm. Orders are sent using a guaranteed next day delivery service.
Important Note: UK orders placed on weekends may arrive 2-3 days from the order date (This applies to all delivery options including the guaranteed next day delivery option)
International delivery: For international orders, please expect to receive your order 7-21 days from the order date.